Support Articles

Winton Halls (Hector's House) electrical appliance user guides and manuals
Your room should contain copies of the user guide or manual for each electrical appliance. However, in case a particular manual is missing we have provided ...
Thu, 5 Oct, 2017 at 9:38 AM
Problems with condensation and damp
Condensation is an underestimated cause of damage to our homes. It can significantly contribute to spoiled paintwork, wallpaper and flaking plasterwork. The ...
Mon, 19 Nov, 2012 at 2:07 PM
Suspected gas leaks - what to do
If you suspect a gas leak you should immediately call the National Gas Emergency Service on 0800 111 999. Trained operators will assess your situation, dispa...
Mon, 19 Nov, 2012 at 2:11 PM
Locked out or lost your keys?
If you have locked yourself out we may be able to assist. Winton Halls (Hector's House) residents: You can call into the ground floor ASN Capital offi...
Thu, 31 Jul, 2014 at 1:53 PM
Questions about Council Tax
If you own or rent a property you may be liable for Council Tax.Full information about Council Tax is available from GOV.UKIf you are a resident of Winton Ha...
Tue, 5 Feb, 2013 at 9:54 AM
Resolving problems with TV aerial points in bedrooms
This article applies to properties that have a satellite connection in the lounge and a single aerial socket in the bedrooms.  To enable sharing of yo...
Tue, 20 Jan, 2015 at 3:07 PM
Identifying your gas, electricity and water suppliers
Although ASN Capital will normally do this as well, we recommend that you identify who your suppliers are and provide them with your move-in date and meter ...
Fri, 7 Jun, 2013 at 4:31 PM
The Letting of Leasehold flats
Your lease and lettings You need to check if your lease permits letting of your flat or whether there are any condit...
Thu, 3 Oct, 2013 at 4:26 PM
Water pressure and flow restrictors
New homes are built to comply with modern building regulations. Part G is entitled 'Sanitation, Hot Water Safety and Water Efficiency'. Th...
Wed, 27 Nov, 2013 at 11:35 AM
Shrinkage cracks in new build properties
Shrinkage cracking can occur between different materials as they dry out. This may be visible at junctions of walls and ceilings, around skirtings, door j...
Wed, 15 Jul, 2015 at 8:22 AM